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Refund Policy

Last updated: 30 September 2026

In short

The Maximum Edit packages are digital content: as soon as your payment is confirmed, we email you personal links to download the files. Because at checkout you ask for immediate delivery and acknowledge that you lose your right of withdrawal, we do not give refunds once the email with your download links has been sent.

The only exceptions are:

  • the files do not arrive or do not work, or the system does not work on a computer that meets the requirements, and we cannot fix the problem within a reasonable time;
  • you were charged more than once;
  • your card was used without your permission.

Your mandatory rights as a consumer are not affected. If something is wrong, write to us before contacting your bank: most problems are solved quickly by email.

Paid consultations follow their own rules: see “Consultations” below.

Why there are no refunds

When you buy online in the EU, you normally have 14 days to change your mind. The law makes an exception for digital content not supplied on a tangible medium, such as files downloaded from a link: the right of withdrawal no longer applies once delivery has started, provided that:

  1. you asked for delivery to start immediately;
  2. you acknowledged that, by doing so, you lose your right of withdrawal;
  3. we confirmed this to you on a durable medium, such as an email.

(Directive 2011/83/EU, Article 16(m); in Italy, Article 59(1)(o) of the Consumer Code.)

In practice: at checkout you tick the required boxes, none of which is pre-ticked. With them you accept the Terms and Conditions, this Refund Policy and the Privacy Policy, and you ask us to deliver the files immediately, acknowledging that you then lose the right of withdrawal. We record each acceptance with its date, time, text and version, and the email with your download links confirms your request. You cannot buy without ticking these boxes, so if you have doubts, read the package descriptions and the requirements (a Mac or Windows computer and your own Claude subscription, bought from Anthropic and not included) before buying, or write to us.

Exceptions

Files not delivered or not working

If the email with your links has not arrived, a link does not work, a file is damaged, or the system does not install or work on a computer that meets the requirements:

  1. check your spam or junk folder and that you entered the right email address;
  2. follow the installation guide;
  3. write to us as explained under “How to ask”.

We will check your order and, at no cost, send the links again, fix the file or help you solve the problem. If we cannot fix it within a reasonable time, we refund the purchase.

Not having, or not wanting to buy, a Claude subscription, a computer that does not meet the requirements, or a change of mind are not reasons for a refund.

Duplicate charges

If you were charged more than once for the same order, or you bought the same package twice by mistake with the same email address, we refund the extra payments. If you bought a package and then want a bigger one, write to us before buying it.

Card used without your permission

If your card or payment account was used to buy a package without your permission, contact your bank or card issuer immediately and write to us with the date and amount of the charge. Once we have verified the case, we cancel the order, deactivate its download links and, if your bank has not already reversed the payment, refund it to the card used.

How to ask

Write to info@maximumedit.com within 14 days of the purchase, from the email address you used to buy or telling us which address you used, with the date of the purchase (and, if you have it, the Whop receipt or order number) and a short description of the problem, with any error message.

This time limit applies only to the exceptions above: it does not reduce the rights that mandatory law gives you.

How refunds are made

Refunds are made through Whop to the payment method used for the purchase; the time they take to appear on your statement depends on your bank. When a purchase is refunded, its download links stop working, the licence ends and you must delete every copy of the Product. We do not refund a payment that has already been reversed through a chargeback.

Chargebacks and payment disputes

Please write to us before asking your bank for a chargeback or opening a payment dispute with Whop: most problems can be solved quickly by email. When a chargeback or dispute is opened, the download links of the order stop working automatically. If you open one for a purchase that you made and that was delivered to you, we will contest it with the records of your acceptances, of the delivery and of the downloads (section 12 of the Terms and Conditions).

Consultations

A consultation is a 60-minute video call booked on the consultation page (section 17 of the Terms and Conditions):

  • up to 24 hours before the call, you can move it to another free time or cancel it and receive a full refund: write to info@maximumedit.com;
  • later cancellations, and calls you do not join within 15 minutes of the start, are not refunded;
  • if you are a consumer, you can also withdraw within 14 days of the booking: if the call has not yet taken place, we refund you in full, even if it is less than 24 hours away. To withdraw, send us a clear statement; you may use the model withdrawal form in section 18 of the Terms and Conditions. The right of withdrawal is lost once the call has been held, because at booking you ask for it to take place on the date you chose and acknowledge this;
  • if we cancel or cannot hold the call, or the time you paid for was booked by someone else a moment before your payment arrived, you choose between a new time and a full refund.

Contact

SISU ENTERPRISE LIMITED, Unit 1603, 16/F The L. Plaza, 367-375 Queen’s Road Central, Sheung Wan, Hong Kong. Email: info@maximumedit.com.